Returns & Refunds
Our 30-Day Money-Back Guarantee
We stand behind every PuraBox we sell. If it doesn't lower your bill or you're not happy for any reason, we'll make it right — no questions asked.
Changed Your Mind? No Problem
If you receive your PuraBox and decide it's not for you, simply return it within 30 days of delivery for a full refund. No hard feelings, no hoops to jump through. Just send it back in its original packaging and we'll process your refund as soon as it arrives.
Give It a Full Billing Cycle
PuraBox needs about 2–3 weeks to fully calibrate to your home's electrical patterns. We recommend keeping it plugged in for at least one complete billing cycle (4–6 weeks) before judging the results. Most customers see a noticeable difference on their very next bill — but if you want to return it sooner, that's completely fine too. The 30-day window starts from the day it's delivered.
Used It and Not Satisfied?
Even if you've plugged it in and used it for a few weeks, you're still fully covered. If PuraBox isn't delivering the savings or power stability you expected, reach out to our team within 30 days of delivery. We'll arrange a return with free shipping and issue a full refund — no questions asked. We'd rather lose a sale than lose your trust.
Why We Offer This Guarantee
We created this return policy because we believe in PuraBox — not because we expect returns. Our return rate is incredibly low, and the overwhelming majority of customers see real, measurable savings on their electricity bills. With over 10,000 units sold and a 4.8-star average rating, we're confident enough to let the results speak for themselves. Try it risk-free and see what happens to your next bill.
Contact Us
Reach out to our support team with your order number and reason for return
Ship It Back Free
We'll send you a prepaid return label — no cost to you for return shipping
Get Refunded
Once received and inspected, your refund is processed within 5–7 business days
Need to Start a Return?
Our team is here to help. Reach out and we'll get everything sorted for you as quickly as possible — typically within 24 hours.
Contact Customer Support